Canadian Arctic Producers

Merchandise Return for Exchange Policy


  • Goods may be returned for exchange, with prior authorization, within 10 days of receipt of delivery.
  • To receive the appropriate authorization, please call or e-mail Canadian Arctic Producers to receive a Return Merchandise Approval number (RMA).

PHONE:            (905) 675-3375
TOLL FREE:    (888) 468-4827

PLEASE NOTE:  Unauthorized returns, or returns not identified by an RMA number, cannot be accepted
                             and will be returned via COLLECT freight.

  •  Returned goods must be in resalable condition and repackaged appropriately to avoid damages in transit.  
  • Goods being returned are to be shipped via PREPAID freight.  
  • When returning merchandise, please include the following supporting documentation:
-  Proof of Purchase (original invoice or packing slip)

-  All original Canadian Arctic Producers tags & labels (e.g. price tag, etc.)

-  Notation indicating the RMA number
  • The full purchase price of goods, authorized for return, will be credited to your account.